04 February 2018
Tim Tams at 30,000 feet? No problem. When an international rapper chartered an ExecuJet aircraft, he took a liking to the iconic Australian biscuits on offer. In fact, he liked them so much that the flight attendant on board called ahead and arranged for the operations team to have Tim Tams available on his arrival in Sydney.
What the story demonstrates is not only the moreish nature of Tim Tams, but the lengths to which ExecuJet will go to keep its customers satisfied. And customer satisfaction is the absolute key to good management.
ExecuJet manages over 165 privately and/or commercially registered aircraft on behalf of private, business and government owners worldwide. Through enlisting the services of ExecuJet, high-fliers enjoy the manifold benefits of aircraft ownership, but with none of the time-consuming management responsibilities involved in aircraft operations.
So, while you sit back and relax with a Tim Tam and a glass of Cristal en route to Cannes, ExecuJet is taking care of complex matters such as aviation legislation compliance, aircraft maintenance coordination, staff recruitment, and productive aircraft operation; all the things you’re much too busy to worry about.
ExecuJet boasts a dedicated team of management professionals, available 24 hours, 365 days a year, with one goal: to ensure the smooth running of your aircraft worldwide.
The management team handles everything from pilot briefing, flight planning, security clearance and permits, right through to premium catering, hotel reservations and chauffeur services.
“The key to customer satisfaction is to add value,” says Darren McGoldrick, ExecuJet Vice-President, Asia Pacific. “We do this by combining state-of-the-art aircraft with expert support services tailored to the needs of your business. As customers define value in their own terms, we see our job as understanding those terms and translating them into a totally integrated aviation solution.”
McGoldrick believes that proper aircraft management is crucial in ensuring that privately owned aircraft receive the attention and supervision they require, while also making sure they fulfil the simple requirement of being in the right place at the right time.
One of the aircraft manager’s jobs that is often overlooked involves the careful and detailed planning of flight routes, travel itineraries, catering, and making ongoing changes to all these factors while the plane is on the ground and in the air. This vital aspect should go unnoticed when it’s done well.
The same goes for managing a well-organised aircraft maintenance schedule. ExecuJet’s aircraft maintenance management team works hard to make sure each aircraft receives the necessary attention with a minimum of downtime and with a maintenance period that does not conflict with required travel arrangements.
ExecuJet’s aircraft technicians have a well-earned reputation for expertise and attention to detail. They specialise in servicing airframe, avionics and engines, with certification to work on a wide range of business jets and utility aircraft including Bombardier, Embraer, Gulfstream, Hawker and turboprops. All maintenance operations performed comply with the world’s most stringent regulatory requirements.
“ExecuJet is able to offer a tailored and comprehensive service for our clients,” says McGoldrick.
“The management team take the time to understand a client’s needs and ensure they take on all of the tasks required to operate the aircraft, maximising the benefits and enjoyment for the owner of the aircraft.
“We pride ourselves on streamlining the process for owners. Any aircraft that is made available for charter is placed on ExecuJet’s Air Operating Certificate, to be operated in a commercial category. The entire process is handled by the ExecuJet flight operations team and the regulator. ExecuJet then offers the aircraft for charter through various marketing channels. Prior to acceptance of any charter flight, the owner is consulted to ensure the aircraft is available and does not conflict with their own use.”
Chartering your aircraft has many benefits, not least of which is generating a revenue stream to help offset the fixed costs of aircraft ownership. Owners also have access to other aircraft in the fleet while their own is in for maintenance.